Help when work gets stuck
Troubleshooting for workstations, email, common business apps, printers, and everyday connectivity.
STRATUM TECH GROUP · BUSINESS IT
IT that keeps
your people moving.
Practical support for the computers, accounts, and everyday systems your business depends on. A clear plan. A clear price. One place to ask for help.
People & accountsComputers & devicesEmail & productivityDocumentation & planning
WHAT WE HELP WITH
Everyday IT,
with the details handled.
From a printer that won’t connect to a new employee who needs the right accounts, support starts with understanding how your team works.
People, devices, and access
Routine onboarding and offboarding, account changes, equipment records, and practical setup guidance.
A clearer IT foundation
Reviewed documentation, maintenance planning, and sensible improvements to access, updates, and backup configurations.
SUPPORT THAT SCALES WITH YOUR TEAM
Simple numbers.
Room to grow.
Proposed launch pricing
Choose the employees who need support. Your monthly estimate scales with that number, with a small-team minimum. These are planning prices; a tailored quote confirms your coverage.
THE EVERYDAY ESSENTIALS
Core Support
$69per supported employee / month
- Pooled remote support: 45 minutes per employee each month
- Fast help by remote session; we drive over only for hardware
- Remote overage at $95/hour, approved in advance
- Onsite visits from $125/hour
- Licenses, security and backup tools and hardware billed separately
SUPPORT + REGULAR REVIEW
Business Care
$99per supported employee / month
- Everything in Core Support
- Pooled remote support: 60 minutes per employee each month
- Monthly maintenance, security and backup review
- Monthly priorities report so you know what we fixed and what is next
- Remote overage at $95/hour, approved in advance; onsite from $125/hour
Clear scope comes first.
Remote support time is pooled across your team each month and does not roll over. Proposed coverage is Monday–Friday, 9am–5pm Central, excluding holidays. Projects, onsite visits, servers, extra workstations, emergency response, software licenses, and security or backup subscriptions are quoted separately. There is no 24/7 coverage or guaranteed response time in this preview.
YOUR TEAM, YOUR ESTIMATE
How many people need IT support?
Count employees who use the computers, accounts, and apps you want us to support.
ESTIMATED MONTHLY SUPPORT
$690/ month
Core Support · 10 billed employees × $69
- 7.5 pooled remote support hours / month
- One primary workstation per supported employee
- Additional remote support is approved in writing before billing
Need help with one specific project?
Migrations, office moves, network upgrades, and residential repairs can be scoped separately. Proposed remote work starts at $95/hour; onsite work from $125/hour, subject to location and a one-hour minimum.
ABOUT STRATUM
Technology should
serve your business.
Stratum Tech Group serves homes and small businesses. We’re building a straightforward approach to IT: understand the problem, explain the next step, and keep the work organized.
Every client gets a private Stratum client portal: submit a request, follow it to done, and read help articles written for your setup. Behind it, we keep your devices, history and documentation in one place, and AI helps us find answers faster. People stay responsible for every decision and change.
Let’s see if we’re a good fit ↗01
Clarity before complexity
Understand what’s included, what needs a separate quote, and what happens next.
02
Context that stays with you
Build useful documentation around your people, devices, and day-to-day work.
03
Practical improvements
Focus on the issues that affect productivity, then make the next improvement manageable.
HOW WE GET STARTED
A clear path from
first conversation to support.
Tell us about your team
Share your employee count, locations, systems, and the problems you want solved.
Agree on the plan
We review the environment and confirm scope, coverage, onboarding, and the final monthly price.
Build the foundation
Inventory devices, organize access, establish documentation, and start a clear support workflow.
Initial onboarding starts at $299 for a straightforward small-business setup. Larger or complex environments receive a separate quote before work begins.
A FEW USEFUL ANSWERS
Know what you’re
signing up for.
Who counts as a supported employee?
An employee who needs help with covered work accounts, applications, and one primary workstation. Shared devices, servers, multiple workstations, and complex sites are reviewed separately. We agree on the employee count in your quote.
What happens as we hire more people?
Your quote lists the supported employees. We reconcile additions and departures monthly, with a five-employee minimum. Larger teams and multiple locations receive a capacity and scope review.
Is support unlimited?
No. Core Support includes 45 remote support minutes per billed employee each month; Business Care includes 60 remote support minutes per billed employee each month. The team shares the allowance. Additional remote work must be approved in writing before it is billed.
Are Microsoft 365 and security tools included?
The published estimates cover Stratum’s support labor and the listed activities. Microsoft 365, Google Workspace, endpoint security, monitoring, and backup subscriptions are separate line items in the final quote.
Do you offer onsite or emergency support?
Onsite work depends on location and scheduling and receives a separate quote. After-hours or emergency coverage is not included in these launch estimates. Availability must be confirmed before relying on it.
How do we request help?
Email support@stratumtechgroup.com and we open a ticket automatically, or sign in to the client portal with a one-time email link (no passwords) to add screenshots and follow every update. Not a client yet? Start with a free IT assessment.
LET’S START WITH YOUR TEAM
Better support starts
with a free assessment.
Tell us what’s working, what isn’t, and where you want to go.