PLAIN TERMS, NO SURPRISES
Terms of Service
These terms cover tech help from Stratum Tech Group, operated by Mohamad Mashal (sole proprietor) doing business as Stratum Tech Group. Last updated October 12, 2026.
Our service
- Remote help happens only after you contact us, with you watching and in control (see our safety promise).
- Before we start, we tell you the rate or price. We back up or ask before changing anything important, but please keep your own backups of important files.
- We are not responsible for problems that already existed, hardware that fails on its own, or third-party software and services.
Payment
- Home help: you pay after it is fixed. If we cannot fix it remotely, you owe nothing for that session.
- Business plans are billed monthly in advance; extra work is approved by you first and billed after. Invoices are due in 15 days.
- Projects are 50% up front and 50% on completion.
- Payments are processed securely by Stripe.
SMS Terms
Program: Stratum Tech Group customer texts, sent by Mohamad Mashal doing business as Stratum Tech Group. When you agree on our website, or text us first, we send messages about your request: confirmations, appointment reminders, status updates, remote-session codes, and payment links. No marketing.
- Message frequency varies with your request.
- Message and data rates may apply.
- Reply STOP to opt out at any time; we will confirm and send nothing further. Reply START to opt back in.
- Reply HELP for help, or contact support@stratumtechgroup.com.
- Carriers are not liable for delayed or undelivered messages.
- We never share your number or consent for marketing. See our privacy policy.
Changes and contact
We may update these terms; the date above shows the latest version. Questions? Contact support@stratumtechgroup.com. These terms are governed by the laws of Texas.