HOME TECH HELP · KATY, TX
Tech problem? We’ll fix it.
Remote first, on site in the Katy area. Tell us what is wrong in under a minute. You pay only after it is fixed.
WHAT WE FIX
Everyday tech, handled.
Printers
Won’t print, won’t connect, or offline again.
Wi-Fi and internet
Dead zones, slow speeds, router and mesh setup.
Slow computers
Startup clutter, updates, failing drives, tune-ups.
Virus and scam cleanup
Pop-ups, fake support calls, hacked accounts.
New device setup
Laptops, phones and tablets set up and ready to use.
Smart TVs and streaming
Apps, remotes, casting, sound and network.
Data transfer
Photos, files and contacts moved to the new device.
SIMPLE PRICING
$50/hour
60-minute minimum, then billed in 15-minute steps. Parts, if any, are quoted first and never collected up front.
No fix, no fee for remote help.
SAFETY PROMISE
Safe by design.
Scammers pretend to be tech support. We built our process so you can tell the difference.
You always contact us first
We never call, email or pop up on your screen unprompted. If someone claiming to be us contacts you first, it is not us.
No rush
You book a time, and nothing happens until you are ready.
No pre-payment, no passwords
We never ask for your passwords, banking details, or payment by gift card, crypto or wire. You type your own passwords. You pay after it is fixed.
Nothing to download on Windows
We use Microsoft Quick Assist, which is built into Windows 10 and 11. We read you a 6-digit code to start. For Macs and phones we guide you through a Zoom or FaceTime screen share.
Always attended
You watch everything we do and can end the session in one click. We never have unattended access to a home computer.
GOOD QUESTIONS
Before you ask.
How does remote help work?
We start with a short phone or video call. Then, on your private status page, you meet your tech and agree to a session. On Windows we use Microsoft Quick Assist, which is already built in, and we read you a 6-digit code. You watch everything and can end it in one click.
When do I pay?
After it is fixed. Remote help is $50/hour in 15-minute steps with a 60-minute minimum. If we cannot fix it remotely, you owe nothing. We take card, Apple Pay and Google Pay, and also Zelle, Venmo and Cash App. We never ask for gift cards, crypto or wire transfers.
What do I need?
Your device, a working internet connection and a phone. No account and no software to buy. For a Mac or phone we guide you through a Zoom or FaceTime screen share.
Do you come to my house?
Yes, in the Katy, Fulshear, Richmond, Cypress and West Houston area when remote help is not enough. We will tell you the visit price before we come.
Do I have to schedule a call?
No. Choose “Just text me” and we will text you shortly. You get a ticket number and a private link to follow progress, message us and pay online.
READY WHEN YOU ARE
Tell us what is wrong.
Under a minute. No account. No obligation.