FOR FAMILIES

Help for your parent’s computer

You book it. Your parent starts it. You can listen in on the call.

Your parent watches their own screen the whole time and can end it in one click. You can join the call and listen in. We are a local tech help business in Katy, TX. We fix printers, Wi-Fi, slow or infected computers, scam clean-ups and new-device setup, mostly by remote session.

How it works

1. You book. Fill in the short form. Say in the problem box that it is for your parent, and give a number where we can reach whoever will be on the call.
2. We call you back. A real person calls the number you gave to talk it through. You can be on the call too, and so can your parent, before anything touches a computer.
3. Your parent starts it. Your parent is at their own computer or phone. They open the private status page, agree to the session, and start the connection themselves. We never start it for them.
4. They type their own passwords. If anything needs a password, your parent types it. We never ask for it, and we never ask anyone to open a bank or card account.
5. Then you pay. When the work is done, a card link comes after, never before. If we can’t fix it, there is no charge for our time.

Your parent has to agree

Your parent has to agree before we connect. The person at the computer ticks the consent box on the status page, and that person must own the computer or have the owner’s OK. Booking for a parent is not consent for their computer.

What it costs

Remote fix: $59 for up to 60 minutes, one problem. Not fixed means $0 for our time. Past 60 minutes only with your OK, in 15-minute steps.

You pay after the work, never before. You pay by card, on a secure link we send after the work (card, Apple Pay or Google Pay). If we can't fix it, there is no charge for our time. Parts you approve in advance are paid for either way. With your parent’s OK, you get a short summary of what was done.

Our promise to your parent

We never contact you out of the blue about your computer or accounts. We never ask for passwords, gift cards, crypto or wire transfers. We never ask you to open your bank or card accounts during a session. We never ask you to send money back. Any refund goes back the way you paid, never as cash or a gift card.

Not sure a call, text or email is really us? Check it at stratumtechgroup.com/verify. You can also read the full safety promise.