Managed IT · Katy, TX
One place to ask for help, a clear monthly price per supported employee, and documentation that stays with your business.
WHAT’S COVERED
Pick the employees who need support. Remote support time is pooled across your team each month, with a 5-employee minimum.
THE EVERYDAY ESSENTIALS
SUPPORT + REGULAR REVIEW
Projects, onsite visits, servers, extra workstations, emergency response, software licenses, and security or backup subscriptions are quoted separately. Proposed coverage is Monday–Friday, 9am–5pm Central, excluding holidays. There is no 24/7 coverage or guaranteed response time.
Quoted before work begins. Remote work is $125/hour; onsite work is $150/hour, subject to location and a one-hour minimum. Half is due up front and half on completion.
HOW REQUESTS WORK
Your team never has to guess who to call or whether anyone saw the message.
Anyone on your team can email support@stratumtechgroup.com. A ticket opens automatically and we reply from it.
Sign in with a one-time email link to add screenshots, follow progress and read help articles written for your setup.
When something is stopping work, call (832) 353-6562 during coverage hours.
GETTING STARTED
We work with small offices and teams in Katy, Fulshear, Richmond, Cypress and West Houston. Most support is remote; onsite visits are quoted for the location.
Tell us your team size, systems and what is not working. We point out the biggest risks and quick wins.
We review your setup and confirm scope, coverage, onboarding and the final monthly price in writing.
Inventory devices, organize who has access to what, write the documentation, and start a clear support workflow.
Initial onboarding starts at $299 for a straightforward small-business setup. Larger or complex environments receive a separate quote before work begins.
Good questions
One provider looks after your computers, accounts, email and everyday systems, keeps records of them, and is the first call when something breaks, for a predictable monthly price.
Per supported employee. Core Support is $69 per supported employee per month and includes 45 remote support minutes per employee; Business Care is $99 per supported employee per month and includes 60 remote support minutes per employee. The team shares those minutes, and there is a 5-employee minimum.
We can, or we can support them on the work they do not have time for. The assessment is a good place to work out which fits.
The plans cover our support labor and the listed activities. Microsoft 365, Google Workspace, endpoint security, monitoring and backup subscriptions are separate line items in your quote.
Email support@stratumtechgroup.com and a ticket opens automatically, or sign in to the client portal with a one-time email link (no passwords) to add screenshots and follow every update.
Ready when you are
Tell us what’s working, what isn’t, and where you want to go.
